Process
Status Items Output None Questions None Claims None Highlights Done See section below
Highlights
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T-Mobile has started charging customers who pay phone bills in-store a new $5 “Payment Support Charge,” plus tax.
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employee time spent processing payments may mean less time for more profitable endeavors — like selling phones or add-ons to plans.
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it’s a sneaky way to encourage more customers to sign up for AutoPay, which conveniently also offers a $5 per line discount if you pay your bill online — and only if you use a debit card. T-Mobile recently withdrew the benefit from customers who paid bills with a credit card.
✏️ The reason for not accepting credit cards is targeted at those that try to pay with social security/retirement plan cards, which are swiped as credit. Why the hate for credit? Because the processing fees on the business is a lot higher with credit cards vs automatic payment transfers. 🔗 View Highlight
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some of the most disadvantaged, like the elderly — a segment of the population that often is computer savvy or doesn’t feel comfortable paying bills online. Many are already financially vulnerable,
✏️ T-Mobile says most people pay online anyways, so what’s the harm? Again, you have to look at the marginalized and disadvantaged (i.e elderly who aren’t tech savvy and poor who may only operate in cash). 🔗 View Highlight