Process
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Highlights
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Ernst & Young executives have invested a lot to make sure that the codification process works efficiently. The 250 people at the Center for Business Knowledge manage the electronic repository and help consultants find and use information. Specialists write reports and analyses that many teams can use. And each of Ernst & Young’s more than 40 practice areas has a staff member who helps codify and store documents. The resulting area databases are linked through a network.
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How Consulting Firms Manage Their Knowledge
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purpose of the systems is not to provide knowledge objects. Instead, consultants scan documents to get up to speed in a particular area and to find out who has done work on a topic. They then approach those people directly.
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We think of this as an 80–20 split: 80% of their knowledge sharing follows one strategy, 20% the other. Executives who try to excel at both strategies risk failing at both.
✏️ They advocate not being totally document driven or totally person driven. But, pick a majority..
- if you’re reusing and doing same thing over and over, pick document (but have a little bit of person-to-person).
- If you’re doing custom strategies and solving unique problems, then pick person (but you still need doc database).